Territory Manager

Description:

The Territory Manager is responsible for driving sales growth within an assigned territory, developing key customer relationships, and achieving revenue targets. This role involves introducing and promoting our leadless left ventricular Cardiac Resynchronization Therapy (CRT) technology, delivering product training to healthcare professionals, and executing strategic sales plans. As the primary liaison between the company and its customers, the Territory Manager ensures exceptional customer experience while playing a vital role in improving patient outcomes.

Essential Duties and Responsibilities: 

Sales & Business Development:

• Develop and implement a comprehensive territory business plan and meet or exceed quarterly and annual sales objectives.
• Identify and engage new business opportunities, leveraging proven sales strategies to drive results.
• Present and demonstrate products to physicians and hospital personnel, conduct clinical in-services and training sessions.
• Present sales, revenue and realistic forecasts to sr. sales/management team.

Customer Relationship Management:

• Build and sustain long-term, trust-based relationships with key customers and healthcare providers.
• Address customer inquiries, provide solutions aligned with patient care goals, and maintain a focus on improving patient outcomes.

Territory Planning & Strategy:

• Analyze market trends, competitor activities, and customer feedback to inform strategic territory planning.
• Align territory-level strategies with corporate objectives and evolving reimbursement landscapes, segmenting accounts for maximum efficiency.

Clinical & Technical Expertise:

• Maintain comprehensive knowledge of product features, clinical evidence, and appropriate patient selection criteria.
• Stay informed on industry trends, emerging therapies, and regulatory developments to guide customers effectively.

Cross-Functional Collaboration:

• Partner with marketing, product management, and operations teams to ensure consistent messaging and timely product availability.
• Provide field insights to support product development, market expansion, and strategic initiatives.

Reporting & Compliance:

• Accurately document and analyze sales activities, pipeline status, and account information in CRM systems.
• Generate regular performance reports, forecasts, and resource assessments.
• Adhere to all company policies, compliance standards, and ethical guidelines.
• Ensure compliance with healthcare facility requirements by securing and maintaining vendor credentials to gain access for sales activities and client support.

Training & Education:

• Participate in continuous learning opportunities to stay informed about the latest product developments and clinical guidelines.

Other Duties and Responsibilities:

• Other duties as assigned.

Required Education, Knowledge, Skills, and Abilities:

• Bachelor’s degree required (Business, Marketing, or related field preferred).
• At least 5+ years of successful outside sales experience, including a minimum of 2+ years in medical device quota-based sales.
• Demonstrated success meeting or exceeding sales targets in complex healthcare settings.
• Proficiency in CRM software, Microsoft Office Suite, and virtual meeting tools.
• Experience in cardiac rhythm management, structural heart, or advanced cardiac therapies.
• Familiarity with cardiac imaging and hospital decision-making processes.
• Strong communication, negotiation, and presentation skills with the ability to effectively influence the target audience.
• Ability to develop physician champions and navigate complex account environments.
• Ability to drive the sales process from plan to close.