Field Technical Specialist

Job Summary:

The Field Technical Specialist (FTS) is responsible for supporting the departmental goals and objectives of Technical Operations, as well as internal/external customers with specialized technical training on procedural applications of company products. The FTS will be heavily involved with providing implant and follow-up support for commercial and clinical study purposes. The FTS will also provide coverage for procedures and follow-ups in accounts without existing or certified Territory Managers and accounts where clinical studies require specific Technical Operations personnel.

Responsibilities:

• Cover cases (commercial and clinical)
• Complete study-related paperwork (CRF, worksheets, etc.) for implants and follow-ups
• Provide technical and administrative support when required for clinical studies and scientific studies. This may include a collection of patient data, support clinical sites and/or patient support.
• Leverage strong administrative skills to ensure all necessary paperwork associated with implant and follow-up or associated with data collection for clinical/scientific studies is correct.
• Receive direction from Technical Operations leadership regarding case assignments and scheduling

• Support after-hour patient hotline and technical services calls
• Provide in-service training to physician, nursing, and technical hospital staff
• Maintain a comprehensive product and technical knowledge of all the company and competitive Cardiac Rhythm Management bradycardia and tachycardia products.
• Maintain or obtain the International Board of Heart Rhythm Examiners (IBHRE) Certified Cardiac Device Specialist (CCDS) certification. FTS that are not certified on hire must become certified within two years of the hire date.
• Assist the sales representative when asked to work with a specific sales territory
• FTS is required to travel and provide implant support anywhere within the Associate Director of Technical Operations & Trainings territory globally.
• Out-of-town travel is expected to be 75% but may fluctuate depending on the weekly needs of the business.
• Travel arrangements related to flights, rental cars, lodging, per-diem expenses, etc.
• Device and device-related guidance provided to a physician and/or staff during a Company implant procedure.
• The proper device settings for a patient implanted with an Optimizer device – provided both during and post implant.
• All other duties assigned by a Field Technical Trainer or their leadership.

Qualifications:

Required:

• Bachelor’s degree or currently enrolled in a bachelor’s program with a completed pacemaker school certification required.
• If FTS is currently working toward a bachelor’s, FTS must maintain full coursework during employment and maintain a 3.0 or greater GPA to remain eligible for employment
• Experience with customer-facing relationships including extensive experience with both physicians and patients.
• Experience with operating room procedures, clinic, and surgical center protocols.
• Knowledge of Quality Management System.
• Working knowledge of standards and regulations as outlined in the QMS documentation and structure.
• Understanding that device defects may occur from the improper performance of specific job functions, including those personnel performing or participating in invalidations.
• Each country has regulatory requirements which must be adhered to, which can impact individual roles within the company.
• Understanding of individual role in achieving company quality objectives and QMS compliance.
• Valid driver’s license.
• Ability to consistently travel an estimated 75% required – Including Weekends. Travel may fluctuate up or down based on the weekly needs of the business

Skills & Abilities

• Ability to effectively communicate with personnel outside the U.S. in the spoken and written English language.
• Ability to manage and coordinate multiple assignments effectively.