Account Manager

Job Summary:

The Account Manager is an expert in the use of company technology for various therapeutic applications and serves as an important resource to the organization. The Account Manager will provide market development expertise, technical case support, educational support, and patient recruitment support to trial sites participating in clinical research and commercial sites.

Key Duties and Responsibilities:

• Drives strategies to meet patient implant and revenue goals.
• Maintains a thorough understanding of complex physiological and technical principles pertaining to company technologies and therapies.
• Supports implants and follow-up procedures and visits. Provides troubleshooting and other technical assistance to clinical trials personnel and employees.
• Provides support to clinical investigators in assigned institutions; receives technical inquiries and researches solutions to questions or problems.
• Represents company devices in front of leading cardiologists and hypertension specialists and cardiac/vascular surgeons to ensure their understanding of the clinical therapy.
• Provides on-call clinical support as needed, troubleshooting, including in-service education and training physicians in one-on-one sessions, and delivery of in-service education programs for hospital personnel and staff on technical matters relating to company devices or studies.
• Provides R&D support through the communication of investigator feedback on product enhancements or new product development ideas.
• Delivers training programs for other clinical staff ensuring that clinical training and study objectives are met.
• Support Clinical Research function to ensure high-quality follow-up and completeness of data for the Company’s studies.

Education and Experience:

Required:

• BS/University degree in health sciences or engineering.
• 7+ years of experience in the medical device industry or academic experience or clinical experience with medical devices.
• Strong interpersonal skills and ability to effectively manage relationships with key customer groups and staff.
• Ability to master concepts of a medical & surgical nature and that of active implantable medical device technology
• Independent, self-motivated, self-starter.

Preferred:

• Advanced degree preferred.
• Experience with products for cardiology or cardiac surgery therapeutic devices preferred.
• Healthcare experience is beneficial.
• Prefer a proven track record with clinical trials and technical training assignments.
• Knowledge of the market with a clear understanding of competitive devices, strategies, and advantages/disadvantages as they relate to the company’s devices.
• Ability to interact with R&D to represent customer perspective in order to provide input on product enhancements and new product development.

Working Conditions

• Normal office conditions. This position will require interfacing with multiple internal departments and physician investigators/customers.
• Must be able to lift up to 10 lbs.
• Ability to travel 50-75% plus.
• Must be fully vaccinated against the Covid 19 virus, pass a drug test, and any other site-specific credentialing requirements.