Technical Service Engineer

Role:

• Visit customers and introduce products to customers
• Solution Partner Activity
  •  Solving customer pain-points or supporting for product development, Follow-up the customer test status
• Spec-in development for customers
  • By understanding new materials and analyzing the market information, you can decide the feasibility of their commercialization to perform Spec-in development for customers
• Take care of Complaint & Claim
  • Investigate and find the solution to the quality issues
• Technical support for customers
  •  Provide processing condition guides – injection, extrusion, paint, metal plating, etc.)
  • Based on the theoretical knowledge of injection molding technologies, extrusion processing technologies, paint, and metal plating, you can analyze and solve the problem for customers.
• Market research for drawing up the new projects
  • Draw up the new project through market research and material investigation.
• To produce a technical report
  •  To explain on products introduction and analysis data
• Seminar and training for customers
  • Visit customers to have invitational seminars and training for our customers)
• Products recommendation
  • Select and recommend our products on the customer’s requirement.)
• Planning products properties tests and organizing internal or external test laboratory

Requirement: (ABS):

• Bachelor or advanced degrees in polymer relevant fields such as Chemical engineering, polymer engineering, chemicals, etc.
• More than five years of experience in material development and market development at a plastic(ABS etc.) manufacturer(polymerization or compounding).
• Those who have work experience of technical service at a plastic compounder
• Those who have work experience in plastic analysis
• More than five years experience of material development or approval as an engineer or technical manager at OEM or Tier 1 of the home appliance, construction, or automotive
• Those who have more than 3 years of work experience in development with OEM at an Automotive supplier (Tier). 
• More than five years experience of injection or processing of thermoplastics
• Those who have any work experience in plastic post-processing(paint, metal plating, etc.)
• Those who can carry out customer development activities by themselves.

Communication & negotiation level:

• Confident and reliable interaction with all hierarchies, customer, and supplier
• Be proactive, dedicated commitment and high ability to communicate
• Positive impact on the team by the providing of coaching and mentoring colleagues, sharing accumulated expertise
• Highest level of interaction skills: being able to manage the customer/supplier relationships; building successful relationships with all hierarchies to ensure mutual support and effective collaboration
• Ability to persuade with constructive, justified arguments to adopt the appropriate way of thinking and initiate the necessary kind of action
• Negotiations can include complex strategical issues with decision-taking with possible influencing processes development and optimization, focus on achieving mutually beneficial solutions
• Communications have an influence on important decisions and results that are relevant for the achievement of the goals of the whole team/department

Personal competencies & knowledge:

• Proven ability to work independently under high pressure and comfortable working in a dynamic environment, curious spirit, and willingness to work in a fast-paced team
• Self-starter with excellent organizational and time management skills
• Strategic management competency: proactively identifying problems, targets, relevant issues. Ability to data evaluating, strategical planning, and forecasting as well as developing processes
• Knowledge of procedures and methodology is essential, ability to analyze and make the choice of applied procedures, risk, and profit forecast
• Understanding the impact of specific data patterns and trends on the business. The ability to define specific needs, generate solutions and lead all technical aspects of the project
• Ability to assume the leading role in the implementation of the new projects. Developing new solutions with existing technology
• Strong documentation skills and a high level of attention to details
• Ability to work in teams, high degree of social and cross-cultural competency
• High learning and flexibility
• Willingness to have the business trips

Decision making & problem-solving:

• Independent planning and organization of own work
• Situations can be non-standard, less known, and complex. The cause of the problem must be identified and managed without exact guidance. There may be several ways to solve one issue. Finding solutions that may have an impact on the team/department results
• Problem-solving can require breaking complex tasks into manageable segments, analyzing of diverse effects of problems to come up with appropriate solutions
• Strategical development of processes/ methods within the main scope of the hold position as well as in related professional areas
• Acting as a technical expert in a specific professional area
• Independent decision-making within core activities / taking decisions for standardized situations as well as escalated difficult cases within the framework of delegated authority
• Final extraordinary decisions are taken by the supervisor/manager

Responsibility level & impact:

• Responsibility for own work, individual goals achievement, team support, and commitment
• Impact on the team results and customer satisfaction as well as the impact on the final decisions is from average until high
• Authority is including escalated cases that need complex investigation 
• Impact on strategic processes development of the team/department
• Positive impact on the team by the providing of coaching and mentoring colleagues, sharing accumulated expertise
• Responsibility for observing the set task, instructions, regulations guidance, and orders