The Service Manager leads staff members who install, repair, and maintain plumbing in both residential and commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting themself as a senior company representative, the Plumbing Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

ESSENTIAL FUNCTIONS:

The Plumbing Service Manager directs the daily operations of the Plumbing Service Department by successfully performing the following tasks, duties, and responsibilities:

• Schedules, directs, and provides technical support for service employees to meet service demands and customers’ expectations.
• Recruits, interviews, hires, and trains plumbers and apprentices as required to meet workload demands, and company or customer expectations and requirements.
• Supervises and directs the plumbers to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction.
• Reviews plumber’s work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity.
• Responsible for plumbers’ performance appraisals, reviews and for setting improvement goals per company requirements.
• Establishes and maintains a regular training program to ensure that plumbers and apprentices are properly trained on the latest service techniques and safety procedures for equipment and general working conditions.
• Conducts group and one-on-one meetings with plumbers as required for training, evaluation, and general communication.
• Schedules and conducts monthly departmental safety/informational meetings.
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements.
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours, and parts or material used.
• Develops and monitors budgets, goals, and objectives to ensure departmental profitability.
• Reviews work orders, invoices, and time reports for accuracy, and return them to the proper person on a weekly and/or daily basis.
• Specifies and makes sure that required parts are ordered in a timely fashion to ensure work deadlines are met.
• Ensures that all company/department policies are being followed by all technicians.
• Oversees assigned service vehicles, and monitors vehicles to ensure they are being maintained and operated as required and used according to company policy.
• Monitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and materials is maintained.
• Keeps current with the latest training on current products, coordinates technician training, and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment.
• Work with other departmental managers to meet company and departmental goals and objectives.
• Operate & maintain company vehicles according to the Company Vehicle Safety policy.
• Other tasks and responsibilities as required to maintain efficient department operations.

REQUIRED SKILLS/ABILITIES:

• Excellent customer service skills
• Exhibit an in-depth knowledge and understanding of Plumbing trades.
• Has the ability to read, interpret, utilize, and train manuals, schematics, and control circuits related to Plumbing systems.
• Technical aptitude with knowledge of local codes and an ability to use the resources at hand to find solutions.
• Excellent leadership skills to enhance team productivity and standards of work produced.
• Excellent verbal and written communication skills and strong conflict management skills.
• Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.
• Excellent time management skills and ability to meet deadlines.

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• State plumbing license
• Five years of Plumbing Management related experience.
• Ability to work with computers, tablets, and other technology, as well as the applications on them, such as Service Titan.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Working conditions are in an office environment with occasional field visits. Field environment working conditions include frequent exposure to inclement weather; Operates a company vehicle daily.
• May be required to work hours other than the regular schedule such as, but not limited to, days, nights, weekends, holidays, on-call, and rotating shifts.