Senior Customer Operations Analyst

Position Overview

Gateway Recruiting is seeking a highly organized, detail-oriented Senior Customer Operations Analyst to support daily operational excellence across our recruiting and contract employment business. This role combines analytical operations support with high-level executive administrative responsibilities. The ideal candidate thrives in a fast-paced environment, excels at managing complex workflows, and provides seamless support to senior leadership.

Key Responsibilities:

Executive Support & Administrative Operations:

• Serve as an Executive Assistant to senior leadership, managing complex calendars, scheduling meetings, coordinating internal and external appointments, and ensuring alignment with key business priorities.
• Track, monitor, and organize leadership deliverables, ensuring deadlines are met and materials are prepared accurately and on time.
• Prepare meeting agendas, take notes, and follow up on action items to maintain operational momentum.
• Handle confidential information with discretion and maintain strong internal communication across teams.

Customer & Business Operations:

• Oversee and manage time sheet processes for contract employees, ensuring accuracy, timely submission, and compliance with client requirements.
• Prepare, update, and process offer letters and related onboarding documentation for contract employment placements.
• Serve as a point of contact for contract employees regarding timesheet questions, onboarding status, and employment documentation.
• Support operational reporting and process improvements to enhance the contract employment workflow.

Analytics & Process Management:

• Generate, analyze, and maintain internal operational reports to support business decision-making.
• Identify opportunities to streamline workflows that improve efficiency within the customer operations and contract employment processes.
• Assist in maintaining accurate data across internal systems, ensuring consistency, completeness, and compliance.

Cross-Team Collaboration:

• Partner with recruiting, finance, and leadership teams to support smooth operations and resolve issues quickly.
• Liaise with clients as needed to confirm requirements, resolve discrepancies, or provide updates on contract employee operations.

Qualifications:

• 3–5+ years of experience in operations, customer support, executive assistance, recruiting operations, or related fields.
• Strong organizational abilities with proven experience managing schedules, deliverables, and administrative workflows for senior leaders.
• High proficiency with Microsoft Office Suite, Google Workspace, and CRM/ATS or HRIS systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities, adapt quickly, and maintain accuracy under tight deadlines.
• High level of professionalism, confidentiality, and attention to detail.

Why Gateway Recruiting?

• Opportunity to work in a dynamic, growth-oriented environment.
• Direct impact on core operations and leadership effectiveness.
• Collaborative team culture with room for professional development.