Position Summary:

This role will be responsible for supporting all sales operations activities, including sales forecasting, and making sure sales teams are appropriately maintaining accurate sales activity records.  This position plays an essential and strategic role in sales operations, from managing a set of business activities such as tracking sales, managing sales data, supporting the processing of commissions, evaluating the general health of the sales process, evaluating the team’s performance, and preparing sales reports.  This position will be responsible to collect, organize, analyze, interpret, and present sales-related data to enable the Commercial team and top decision-makers to understand the key insights into which strategies are working, which ones are failing, and what needs to be done to improve the working process.

This position reports to the Director of Finance.  This position works with all key departments to oversee the operations and workflow related to sales including, but not limited to, Sales, Marketing, Field Operations, National Accounts, and Customer Care.  Further, the sales operations analyst must present unexploited business opportunities which can be pursued to boost the company’s revenue.

Duties and Responsibilities:

Specific Job Duties/Responsibilities:

• Develop and maintain an understanding of the requirements of the Food and Drug Administration (FDA); American Association of Tissue Banks (AATB); International Organization of Standardization (ISO) 13485; Medical Device Single Audit Program (MDSAP); and other regulatory jurisdictions, as applicable, to help the company lead the Medical Device and Biologics industries in quality practice.
• Adhere to the company Standard Operating Procedures (SOPs) and safety protocols, FDA Regulations for Human Cells, Tissues, and Cellular and Tissue-Based Products (HCT/Ps) and Devices; operate in compliance with FDA, AATB, ISO, and Occupational Safety and Health Administration (OSHA) Standards.
• Develop and maintain an understanding of the products and general biological and chemical systems utilized within the Department.  Know how the activities performed in the Department are controlled by and interact with the Quality System and how they affect the production of medical devices and tissues as applicable.
• AOP, Board, and QBR deck creation and updates.
• Complete the Monthly Revenue Report
• Assist with timely and accurate completion of marketing forecast.
• National Accounts Support
• Average Sales Price reviews
• Contracting Assistance
• Pricing tool
• Troubleshooting/Analysis.
• Analyze data to provide impactful visualization and dashboards, ensure complex data is understood, and product efficiencies to give the sales team the output needed to plan marketing activities.
• Sales analytics and reporting, dashboard creation, and scorecard updates.
• Quota calculators/trackers creation and administration.
• RVP forecast and Sales funnel administration.
• Managing product and sales databases.
• Analyzing and reporting on customer performance.
• Prepare, present, and distribute data interpretations to improve sales.
• Perform analysis of the inventory, sales practices, and rate of turnover.
• Appraise the sell-out and stock-out levels and share with the production department to ensure adequate inventory is obtained and delivered on time.
• Conduct daily administration and assistance.
• Upfront sales administration and assistance
• Collaborate with the Sales team on incentive program development.
• Create, administer, and analyze standard and customs reports in PowerBi.
• Contribute to research projects using various data sources to build KGI models.
• Pull reports for various territories and distribute them appropriately.
• Identify and implement areas for sales process improvements.
• Maintain and audit account assignments and territory accuracy.
• Assist with IA commission calculations as necessary.
• Perform agent and contract margin analysis as requested by finance.
• Ad0hoc reporting and analysis as required by commercial and finance.

Financial Responsibilities:

• Submit timely expense reports and abide by the Expense Reimbursement Policy

Training:

• Participate in training plans and programs and complete them in a timely manner within set deadlines.
• Complete required training prior to attempting to perform a task.
• Maintain required training documentation.

Management:

• This position does not supervise others.

Document Control and Record Control:

• Assist in the completion and retention of documentation pertaining to all SOPs as required.
• Legibly and accurately complete all documentation associated with assigned duties in accordance with GDP and review the written documentation of others as required.
• Maintain information in physical and electronic files as required.
• Train on and demonstrate proficiency in the company’s document control system.

Performance Duties:

• Complete required training, including initial orientation and environmental health and safety training, prior to performing tasks.  Keep training up to date.
• Perform all duties according to established procedures and follow appropriate safety precautions and measures.
• Conduct himself/herself in a professional and courteous manner in all aspects of interaction with fellow employees, surgeons, staff, and end users.
• Always maintain a clean and safe working environment.
• Must maintain the confidentiality of donor and recipient information according to HIPAA.

Job Requirements:

Education/Credentials Experience & Training:

• Bachelor’s degree in Business or another analytical degree is required.
• A minimum of two–three years of experience as an analyst is preferred.
• Competence in data science and data analysis with a strong background in data analysis.

Technical Requirements/Skills:

• Advanced Excel knowledge working with large datasets.
• Excellent verbal and written communication skills.
• Strong computer and problem-solving skills.
• Strong presentation and communication skills.
• Skilled in data systems such as Office 365, Teams and Teams apps, Excel, Salesforce.com, PowerBi, SAP, and NetSuite.
• Proficiency in Microsoft Office software, specifically Outlook, Word, PowerPoint, and Excel.
• Excellent organizational, written, and verbal communication skills and ability to communicate with all levels in the organization.
• Proven ability to motivate others and coordinate efforts to ensure efficient and successful outcomes.

Special Requirements/Physical Capabilities or Abilities, other Additional Desirable Qualifications:

• Ability to work in a team environment with developed attention to detail,
• Ability to work in a fast-paced environment.
• Ability to coordinate multiple tasks, assign priorities and ensure efforts are accomplished in a timely and efficient manner.
• Creative with the ability to develop new ideas and solutions.
• Ability to act independently on behalf of the company.
• Ability to influence others to act, even though they don’t report them.
• Sales-driven and self-motivated.
• Commitment to data analytics and process measurement.
• Passionate about customer service and strives to provide exceptional customer service.
• Mature judgment and excellent follow-through in all areas of responsibility.
• Open-minded and embraces a diversity of people and ideas.