Job Description:
This role will play a vital role in the Global Support team, working closely with your colleagues in EMEA and APAC. Every day the team will help customers solve their technical problems by performing remote screen share sessions or working with them via omnichannel customer support tools to gather important details about their technical issue. The Team Lead champion company products, provide Product development and Customer success team with customer feedback and help colleagues understand the tools’ technical concepts.
This role will be leading a small team of support engineers, carrying out monthly one-to-one coaching, training, and giving feedback consistently. The Team Lead will be responsible for the motivation and development of the team, as well as the measuring of their performance
Qualifications/Experience:
Preferred Qualifications:
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