Product Support Engineer

Responsibilities:

• Product support; E-mail and phone support, on-site support for problem escalation.
• Identify product quality improvements, coordinate corrective and preventive action, and continuous improvement with appropriate manufacturing and R&D groups.
• Writing service manuals and service advisories.
• Product and quality meetings.
• Create and enter service documentation (parts, tools, service support documentation).
• New product development support (meetings, developing service plans, serviceability reports).
• Technical service training (domestic and international).
• Product performance, failure, and improvement analysis, improvement recommendations, and implementation.

Qualifications:

• BS in the engineering field, or equivalent education and industry experience
• 5 years of experience in engineering, manufacturing, and/or field service support environment servicing and troubleshooting complex electro-mechanical, fluidic, and optical instrumentation
• 2 years of experience in technical writing
• 2 years of experience in working in an ISO quality system environment.
• Multiple years of experience servicing complex, computer-controlled electro-mechanical instruments or systems.
• Technical training experience in small groups or one-on-one.