IT Technical Specialist

JOB SUMMARY:

• Responsible for delivery of projects with multiple systems within the Quality and Learning domains.
• Provides in-depth technical expertise & direction in the development and support of client area application systems/programming requirements and processes (e.g., new, enhancements or maintenance), in the preparation of application system specifications, and in the development, testing, and implementation of efficient, cost-effective application solutions.  

RESPONSIBILITIES:

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Serve as a technical expert or lead projects/programs and technical resources to develop, test, and implement significant new products, or operational improvements or devise new approaches to problems at the division/business unit.
• Conduct investigation activity/research and give technical advice on the adoption or integration of new technologies and their business impact.
• Lead in the development of standards and procedures and publish/communicate findings via IOIs, presentations, white papers, etc.
• Review, validate & enhance the design, conduct performance monitoring and capacity planning; install, test, and upgrade releases and associated products and participate in the planning of these activities/efforts.
• Evaluate & recommend new software, utilities, and tools.
• Set the strategy for implementing new technologies.
• Specialized systems (in the document/change management and learning space) effectively set options to change the way the program works (configuration responsibilities).

EDUCATION AND EXPERIENCE:

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or Computer engineering. 
• Preferred 5-7 years of experience.

PREFERRED SKILLS:

• Understanding of Quality and/or Learning systems/environment
• Understanding of validation and SLC process
• Understanding of cloud (AWS/Azure) and on-premises technologies