IT Senior Analyst – SAP Supply Chain

Job Opportunity:

The ideal candidate will possess deep expertise in SAP S4 HANA and demonstrate a strong ability to perform root cause analysis, resolve complex cross-module functional issues, and provide comprehensive support to business teams across the globe. This role will also involve using deep knowledge to drive design and implement business solutions impacting various divisions across business departments.

Job Responsibilities:

• Functions as the primary key contact for the business team for issues and concerns related to Materials Management, Logistics Execution, Quality Management, Production Planning, and Inventory Management.
• Provides technical support to the global process teams and serves as a liaison between the SAP support team and other internal IT organizations and technical groups like BASIS and Technical/Development Team to resolve complex issues.
• Review resolutions and proposed solutions for business issues, assess their technical impact, and determine if overall results and objectives have been achieved in accordance with the existing global template and regulatory standards.
• Ensure service level management (SLA) compliance through the application of functional and technical expertise, delivering efficient application maintenance and support while confirming adherence to all business, compliance, security, and regulatory requirements in a validated environment.
• Ensure change control, access control, and landscape management processes are followed.
• Evaluate and approve support-driven changes to production.
• Participate in other project/enhancement assignments as needed.

Required Qualifications & Education:

• Bachelor’s degree in supply chain management, Information Technology, Business Administration, or a related field.
• 10+ years of experience in SAP S/4 Procure to Pay, Logistics Execution, Demand Planning, Inventory Management, and Quality Management.
• Hands-on expertise in configuration elements in SAP S/4 HANA SCM.
• Proven ability to conduct root cause analysis and resolve complex SAP issues.
• Extensive process and configuration knowledge of SAP S/4 Supply Chain area: PTP, SCM & OTC.
• Strong communication and interpersonal skills, with the ability to train and support end-users effectively.
• Experience in project delivery of all phases of the software development life cycle.
• General understanding of integration of SAP S/4 HANA SCM with other relevant modules.
• First-hand experience in template design and business consulting.
• First-hand experience with the SAP S/4 HANA platform is a must.

Preferred Qualifications:

• SAP certification in relevant modules.
• Experience in project management and implementation of SAP solutions.
• Vendor Management knowledge.
• Knowledge of industry best practices in supply chain management.