IT Business Systems Consultant, CRM

JOB DESCRIPTION:

The IT Business consultant is the primary liaison between the IT and Commercial businesses. Applies IT and business knowledge and experience to formulate business requirements to solve a business problem. Works with clients on activities of moderate complexity; consults with clients and senior IT personnel to develop and understand the business case and business requirements to solve technology-related business problems.

RESPONSIBILITIES:

• Assists in the liaison activities between the IT and business areas.
• Assists in determining business requirements and developing a positive relationship with the business.
• Maintains project delivery information using portfolio management tools and by working with appropriate project stakeholders.
• Reviews work effort to determine timeframe and procedures for accomplishing tasks.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures
• Performs work using existing standards, methodologies & processes and understands other systems/business processes’ relationships to each other.
• Communicates project status by preparing standard status reports, and by participating in departmental and customer project status update meetings.
• Confirm completion with business and perform a post-project review to understand opportunities to improve.
• Completes project tasks within time and budget constraints. 
• Identifies and implements process improvements.
• Work is reviewed to determine if desired results and objectives have been achieved.
• Independently conceives and develops general approaches to develop business requirements and business cases.
• Assures project quality by using standard development methodologies and by working with Software Quality Assurance (SQA) to develop and execute project quality plans.
• Work with internal organizations such as BTS,  Commercial operations team including samples related compliance.

EDUCATION AND EXPERIENCE:

Required Education/Qualification:

• Bachelor’s degree or equivalent experience
• 5 – 7 years of experience with business analysis activities
• Strong analytical ability – MS Project Online, Excel, PowerPoint required
• Strong written and oral communication skills and the ability to translate between business-focused and technical-focused individuals
• Experience in developing, communicating, and managing simple to moderate project plans
• Working knowledge of SFDC Administration (Salesforce) functions is preferred

Preferred Qualification/Experience:

• Experience with Veeva or any other CRM
• Prior Healthcare/Lifesciences/Med Device experience
• Experience working in an Agile Scrum team
• Team player & self-starter
• Maintain responsiveness and customer focus
• Is highly organized, capable of prioritizing
• Strong interdisciplinary, intercultural, and networking skills
• Strong organizational skills
• Knowledgeable about current and possible future IT trends and technology
• Experience working with the Commercial operations team