The IT Business Relationship Manager will be responsible for working closely with Global and Regional Customer Service and Quality business partners to develop and maintain business capability and IT road maps for Customer Service Applications. Responsible for supporting IT Capital and Expense financial projections, planning, and development of Customer Service applications. Responsible for identifying technology solutions to meet evolving business needs. Eliminate redundant systems and manual operations, while implementing consistent and automated best practices. This role is also responsible for compliance with applicable Corporate and Divisional Policies and procedures. Consulting toward business process owners on tools and solutions based on their own area of IT expertise. Closely collaborate with other disciplines like corporate IT, Engineering, and business process owners at the BU. Influence and partner with business leaders (Managers, Directors, and Executives) to manage and align the process-specific IT portfolio.
Core Job Responsibilities:
Minimum Education & Qualification
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