International Customer Operations Specialist

Position Summary:

The International Customer Operations Specialist position closely supports the International Sales and Customer Operations team and is responsible to ensure import transactions, third-party inventory, and international pricing is maintained and balanced with the International Sales, Inventory, and Pricing management goals. 

Job Responsibilities:

Import Transaction & Inventory Management:

• Responsible for management of import process and transactions through Customs clearance and delivery; ensure timely, accurate, and compliant completion of import information and documentation. 
• Complete post-import audit and maintain appropriate records.
• Partner with 3^rd Party Warehouse to ensure all documents for containers are completed accurately and any discrepancy is resolved immediately.
• Prepare any ad hoc inventory reports that are requested by International Sales. 

• Perform annual inventory counts at specified warehouse locations and cross-check them against JD Edwards.
• Manage inventory stock levels and partner with sales on inventory planning.
• Define optimal inventory levels based on healthiness criteria and set up mechanisms to achieve these goals.

Pricing Management:

• Maintain FOB pricing schedules in JD Edwards for over 100 brands, both International and Domestic, including the entry of new product pricing, price decreases and/or increases, and adjustments to FOB, with extreme attention to detail.
• Review margins on international pricing requests sent to the Pricing inbox.
• Enter all pricing requests into JDE after review and approval.
• Research sales and operations queries related to pricing discrepancies.
• Review and update International Pricebook monthly with Domestic National FOB updates and distribute to the global team.
• Continually review and clean up inactive accounts in JDE so that Business Objects reporting is accurately providing pricing data.

Experience & Education:

• Understanding and awareness of foreign laws and regulations governing international trade, preferably in the alcohol beverage industry.
• Must be self-directed and able to work with minimal supervision.
• Ability to work in a team environment including working with co-workers, vendors, and customers.
• Excellent attention to detail, organizational, and communication skills.
• Ability to plan, organize and execute projects in a timely and cost-effective manner.
• Well-developed sense for assessment and problem-solving.
• Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives.
• Bachelor’s degree in business administration or related Major.
• 2+ years of professional experience desirable, Wine Industry preferred.
• MS Office experience with a strong emphasis on Excel, advanced functions a plus.
• A positive attitude is mandatory, with a commitment to excellence and high standards.
• JD Edwards/ERP and database experience preferred.
• Business Intelligence/Business Objects experience is a plus.