The Head of IT Employee Experience will report directly to the Chief Information Officer (CIO) and enable the IT employee experience. This new position will serve as a trusted advisor to other technology leaders and business executives and play an instrumental role in enabling the IT productivity and workday of the 10,000+ employee workforce. This role has a full charter for IT employee experience including enterprise applications, digital solutions, mobility, real-time collaboration, network, data centers, the IT Help Desk, and VIP support.
The main focus will be on creating a work environment that enables employees to have the IT tools they need to be most effective in their roles. We are looking for someone to take accountability for materially improving employee sentiment on our company’s processes and tools as measured by surveys and ticketing KPIs. The perfect candidate for this role has held a similar position for a Fortune 100 and has experience leading a large organization and overseeing the employee experience.
The Head of IT Employee Experience should have skills that include:
Essential Duties and Job Functions:
Knowledge and Skills:
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