Global Clinical Trainer

The Opportunity:

The Global Clinical Trainer – Leadless Technologies will be responsible for developing and delivering training content for healthcare professionals (HCPs) and Field Sales and Clinical Support teams, specific to CRM leadless therapies.

Using agility, creativity, strong project management skills, and technical knowledge, the Global Clinical Trainer – Leadless Technologies will be responsible for the development and execution of training plans and content relating to the Leadless Portfolio. This includes identification of new training needs for product launches and existing portfolios from cross functional stakeholders, such as R&D, Clinical and Medical Affairs, Engineering, Professional Education, and Commercial Field; to use learning models to design and develop content and training processes, including training modalities, (such as in-person, digital, or virtual engagements) and tracking; to participate in the delivery of the training as either a trainer or in a train-the trainer capacity; and to evaluate training effectiveness and areas of continuous education or improvement. Leveraging agility, creativity, robust project management skills, and technical expertise, the Global Clinical Trainer – Leadless Technologies will be tasked with developing and executing training plans and content for the Company Leadless Portfolio. This role involves identifying new training needs for product launches and existing portfolios from various cross-functional stakeholders, including R&D, Clinical and Medical Affairs, Engineering, Professional Education, and Commercial Field. The trainer will utilize learning models to design and develop content and training processes, incorporating various training modalities (such as in-person, digital, or virtual engagements) and tracking progress. Additionally, the trainer will participate in delivering the training, either as a trainer or in a train-the-trainer capacity and will evaluate training effectiveness to identify areas for continuous education and improvement. Leveraging a passion for education and training, the individual will deploy adult learning techniques and instructional design principles to develop a comprehensive and blended training curriculum that includes instructor-led training, digital learning modalities, and hands-on/simulation opportunities. This role is global-facing, and all training content should be deployable around the world with minimal modifications to help foster a single curriculum and consistent training experience for all trainees.

Responsibilities:

• Identify training needs and gaps through multiple input sources to develop content and to train the field team on areas such as clinical competence, technical knowledge, resource utilization and selling skills, and to train HCPs to safely and effectively use leadless products.
• Partner with Upstream/Downstream Marketing, Clinical, and R&D to capture training needs for upcoming product launches early in the development phase to help develop comprehensive product launch training programs of all offerings, in person, digital, or virtual learning environments
• Evaluate current training content and identify potential gaps where education and training can impact.
• Collaborate with the respective ProfEd and Field training leads/teams to develop core training content that can be deployed to train customers and the field
• Lead the identification and consolidation of clinical usage as experienced during pre-commercial activities and based on product instruction for use.
• Develop training content/programs to enable tracking and analytics; partner with the respective ProfEd and Field training leads to deploy tracking within their respective systems, and then review the analytics with the leads
• Deliver training to the U.S. Company field team and provide train-the-trainer training for regional trainers
• Support and/or deliver national and local HCP training programs
• Demonstrate consistent educational effectiveness through systematic curriculum and program evaluations
• Collaborate with other Education Specialists and Trainers to employ a continuous improvement strategy that supports key business objectives and achieves growth targets
• Engage with peers from divisions as guest speakers on new CRM products and share/ collect best practices
• Lead and ensure positive customer/trainee/trainer experience and global message consistency at programs and become an expert within the designated therapy on trainee needs
• Partner with other stakeholders to keep training curricula as globally consistent and standardized as possible
• Maintain training content on a continuous basis to keep content relevant and current to meet the needs of the trainee
• Drive a culture of best practices, technologies, and tools and as appropriate apply those best practices following adult learning techniques and instructional design principles
• Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments
• Keep current on developments in the field, specifically on product/therapy knowledge, market, and industry trends

Required Qualifications:

• BA/BS degree in biotechnology or medical related field, or an equivalent combination of education and work experience
• 5+ years of experience in CRM or similar experience within the medical device industry

Preferred Qualifications:

• Experience in cardiac pacing; field experience.
• Experience with adult education and training, with a preference for medical sales staff, physicians, or AHPs.
• Experience with leadless therapies, specifically dual chamber
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol.
• Functional understanding of R&D, Program Management and Marketing functions
• Affinity for educating others and a demonstrated ability to simplify and articulate complex topics effectively.
• Excellent computer and software skills in graphics, word processing, authoring programs, etc. to develop presentation/training materials using MS Office Suite
• Experience creating multi-media, experiential rich content in blended learning/virtual environment.
• Ability to apply fundamental concepts to conduct needs assessment, design training programs, and evaluate efficiency via data/metrics to meet business needs
• Ability to work in a highly matrixed organization and geographically diverse business environments.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Strong communication, project management skills to accurately represent project status and deliverables to key stakeholders and management.
• Ability to resolve issues and meet project deadlines.
• Strong verbal and written communication with ability to effectively communicate at multiple levels in the organization.