Field Technical Engineer

Responsibilities:

• Provide pacemaker & ICD follow-up to patients and physician customers.
• Provide pacemaker & ICD implant support within the area of geographic responsibility.
• Provide in-service training to physicians, nursing, and technical hospital staff.
• Train peers in cardiac pacing and products
• Provide technical and administrative support when required for clinical studies and scientific studies. This may include the collection of patient data, support clinical sites, and/or patient support.
• Possess strong administrative skills to ensure all necessary paperwork associated with implant or follow-up or associated with data collection for clinical/scientific studies is correct.
• Maintain a competent and current level of knowledge in cardiac pacing, defibrillators, and electrophysiology in general.
• Maintain a comprehensive product and technical knowledge of all company bradycardia and tachycardia products.
• Competency in all aspects of ICD implant and follow-up. Candidates that are not certified must demonstrate technical proficiency and implant certification within six months of the hire date.
• Maintain or obtain North AMERICAN Society of Pacing & Electrophysiology (IBHRE) certification. Candidates that are not certified must become certified within two years of the hire date.
• Maintain a comprehensive product and technical knowledge of competitive products including features, functions, and benefits.
• Assist the sales representative when working within a specific sales territory.
• Provide on-call coverage 24 hours per day and up to 7 days per week. Weekend call schedules shall rotate based on the territory schedule. Scheduling is the responsibility of the Director of Sales. Must carry a pager and be always available when on call.
• Provide implant and follow-up coverage to Sales Representatives when he/she is unavailable or in training.
• May be required to travel and provide implant support anywhere within the Area Sales Director’s defined sales territory. Cross-over coverage during emergencies may be necessary.
• Out-of-town travel is expected to be no more than 30%.
• All other duties as assigned.

Qualifications:

• Bachelor’s degree (or equivalent) in Nursing, Physiology, Biology, or Bioengineering. Graduate degree preferred.
• Minimum of three years of experience working in cardiac Cath lab, EP lab, or pacing business with specific emphasis on pacemaker and ICD support.
• Pacemaker implantation and/or follow-up experience.
• Professional appearance and demeanor.
• Excellent communication skills and the ability to work with all levels of the Company. 

Travel/Availability Requirements:

• Provide 24-hour, 7 days a week on-call territory coverage (including holidays, weekends, and evenings)
• Available/willing to work/travel weekends and evenings
• Ability to travel outside of assigned territory with ease, as needed
• Continuous verbal and written communication
• Must be able to drive approximately 80% of the time within the assigned Territory
• Must have a valid driver’s license and active vehicle insurance policy 

Physical Job Requirements:

• The physical demands described within this section are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.
• Sitting, standing, and/or walking for up to eight-plus hours per day.
• Environmental exposures include eye protection, infectious disease, and radiation.
• Frequently required to use hands to finger, handle or feel objects, tools, or controls.
• Ability to effectively use a mobile phone, PC, keyboard, and mouse.
• Frequent bending/stooping, squatting, and balance.