Field Service Specialist

 Job Summary:

The Field Service Specialist will report to the Director of Supply Chain and is an expert in installing, maintaining, and servicing Company devices. The role includes traveling to customer’s sites for installation, maintenance, upgrades, and service as well as supporting tradeshows and assemblies at the company’s production site.

Job Responsibilities:

• Provide efficient service to customers.
• Work with engineering on troubleshooting and service repair needs on designated equipment.
• Keep up-to-date administrative responsibilities as it relates to the service of the equipment and repair details with internal service report structure in a timely manner.
• Work with Supply Chain/IT on part needs and efficient manner of trunk stock.
• Responsible for aiding in the assembly and testing of new systems at company headquarters per quality procedures.
• Develop cross-functional relationships to successfully drive customer support.

Skills and Experience:

• Experience diagnosing and repairing IT equipment.
• PC build, setup, networking, and configuration knowledge.
• Good understanding of IT knowledge as it relates to computer functionality, Windows OS experience preferred.
• Strong interpersonal, administrative, and communication skills.
• Ability to effectively utilize time management to meet customer expectations.
• Proficient troubleshooting/problem-solving experience.

Education:

• 2+ years of field service technician experience
• Associate’s or Bachelor’s degree in a relevant technical/electrical field or, equivalent certification

Physical Requirements:

• Prolonged periods of standing and working at a computer
• Able to lift 40 lbs.
• Travel up to 70%