Field Service Engineer

The Field Service Engineer will perform repairs, upgrades, and preventive maintenance on our Clinical Chemistry instruments for customers within hospitals and laboratories based out of the Bay Area of Northern California. This position may eventually have an opportunity to cross-train into Life Science instrumentation in the future. As a Field Service Engineer, you may be asked to travel within a moment’s notice to help other team members within the Pacific Northwest region.

Responsibilities:

• Provide customer site service on all Clinical Chemistry instruments including emergency service. Maximizes system uptime through proactive preventive maintenance.
• Act as customer advocate to ensure satisfaction and repeat business.
• Maintains company assets including parts inventory and leased vehicle.
• Administrative duties include service documentation consistent with FDA regulations.
• Other duties include accurate expense reporting and timekeeping.
• Must maintain learning plan in training database and regular product update training.
• 50-75% travel is required.

Qualifications:

• Associates Degree in Electronics or related field equivalent experience.
• 3+ years of transferable field service experience servicing electro-mechanical/electronic/optical/robotics equipment, in a biomedical engineering or a medical diagnostics instrumentation environment; or BA degree and 1 year of equivalent experience.
• Strong electro-mechanical troubleshooting skills.
• Ability to read, understand and successfully follow medium to highly complex work instructions.
• Strong computer skills with fundamental knowledge of computer networking allowing interface with customer I.T. departments.
• Good customer relation and communication skills, both written and oral.