Field Clinical Specialist

The Field Clinical Specialist will provide technical and clinical support to Sales Representatives within a defined geographical boundary. The Field Clinical Specialist will be the technical support person for sales. The FCS may be on call 24 hours per day up to five days per week; the weekend call rotation schedule is to be determined by the Area Sales Director. The FCS shall professionally represent the company and provide education, follow-up services, implant services, in-service training, and other related services as necessary to the sales force, physicians, and other cardiac pacing-related professionals.

Responsibilities:

• Travel within a designated territory (cross-over coverage during emergencies may be necessary).
• Provide pacemaker & ICD follow-up to patients and physician customers on demand.
• Provide in-service training to physicians, nursing staff, and technical hospital staff on demand.
• Train sales representatives in cardiac pacing and competitor products
• Provide technical and administrative support when required for clinical studies and scientific studies.
• Possess strong administrative skills to ensure all necessary paperwork associated with implant or follow-up, or associated with data collection for clinical/scientific studies, is correct.
• Maintain a competent and current level of knowledge in cardiac pacing, defibrillators, and electrophysiology in general.
• Maintain a comprehensive product and technical knowledge of all company products.
• The FCS should be tachycardia implant certified and be competent in all aspects of ICD implant and follow-up (FCS candidates who are not certified must demonstrate technical proficiency and implant certification within six months of their hire date).
• Maintain North American Society of Pacing & Electrophysiology (IBHRE) certification (FCS who are not certified must become certified within two years of their hire date).
• Maintain a comprehensive product and technical knowledge of competitive products, including features, functions, and benefits.
• Assist the sales representative when working within a specific sales territory by reporting competitive activities observed, customer product use patterns, or anything else that may assist the sales representative or AVP in the administration of their duties.
• Evaluate sales and service representatives after each visit by completing a clinical weekly report form.
• Report to the Area Sales Director or Vice President of Sales on a daily basis with an update of activities.
• The FCS may be required to travel and provide implant support anywhere within the Area Sales Director’s defined sales territory.
• Out-of-town travel is expected to be no more than 30%.

Requirements:

• Bachelor’s degree (or equivalent) in Nursing, Physiology, Biology, or Bio-Engineering. Graduate degree preferred.
• Minimum of three years’ experience working in EP lab, or pacing business with specific emphasis on pacemaker and ICD support.
• Pacemaker implantation and/or follow-up experience.
• Professional appearance and demeanor.
• Excellent communication skills and the ability to work with all levels of the Company