Duty Drawback Manager

Job Summary:

 This role will lead and manage all activities related to the duty drawback program including playbooks and procedures. Strong leadership, communication, and presentation skills are essential. This is a REMOTE position open to U.S. residents only. The Duty Drawback Manager is an exempt role reporting to the Vice President of Operations.

Job Responsibilities:

• Design, implement, and maintain Duty Drawback program including standard operating procedures, and controls in accordance with guidelines of the U.S. Customs and Border Protection {CBP} and other government agencies.
• Act as primary liaison between customer and CBP.
• Support Duty Drawback sales opportunities.
• Data integrity: verify all data, detail-oriented audits, highly analytical, filing accurate and timely claims.
• Serve as primary escalation for Duty Drawback, and act as a primary resource for team members.
• Create and manage process workflow, and documentation and communicate change management to stakeholders.
• Independently research, analyze and interpret complex procedures or regulations and write technically relevant correspondence and procedural documents that will have internal and/or external audiences.
• Implement service level agreements and manage client deliverables.
• Manage department budget and P&L
• Hire, train, and coach drawback team members and maintain efficiency, drive accountability, and foster development.
• Occasional travel {~20%} may be required.

Desired Skills and Experience:

• Bachelor’s degree in business, supply chain management, or related field
• Minimum 7 years of customs brokerage experience
• Minimum 5 years of experience in a Drawback Manager level role
• Working knowledge of government regulations {specifically 19 CFR}
• Experience working with ACE, CargoWise, Drawback software, and other supply chain systems.
• Minimum 4 years of experience filing duty drawback under the TFTEA requirements and knowledge of CBP drawback rules and regulations.
• Experience in developing procedures and providing education/workshops to others.
• Management and Leadership Skills: communication, negotiation, team leadership, performance management, team building, and networking
• Technical Skills: Supply Chain and Material Management, Metrics & Trend Analyses, IT systems & tools {ERP systems, Microsoft Project, Excel, PowerPoint, etc.}, Microsoft Office expert user with a verifiable high proficiency in Excel, Financial Analysis, Operations Effectiveness, Business Drivers such as Quality, Cost and Service