Job Summary:

The Field Diagnostics Tools & Systems Engineering team is seeking candidates with solid Software Quality Assurance experience to assist with the validation of Mac and iOS diagnostic tools used in field service channels to support customers and drive key performance metrics.

Job Responsibilities:

• Create and execute systematic, end-to-end test plans and test cases by working with developers and interpreting functional specification documents.
• Use bug-tracking software to report and prioritize issues; working with developers and team leads to understand and pursue issues to resolution.
• Provide project managers and team leaders with timely and accurate QA status during various project phases.
• Collaborate with and provide support to developers, product readiness, localization, and other cross-functional teams.
• Contribute to initiatives to improve the overall QA process, such as identifying and closing gaps in testing coverage or inefficiencies in workflows.

Key Qualifications:

• 5+ years of software-based QA experience or a related field.
• Working knowledge of UNIX-based systems and command-line tools for log collection and analysis
• Proven knowledge of core QA methodologies, including creation of test plans and test cases, authoring documentation, problem isolation techniques, regression testing, ad hoc testing, and systems integration testing
• Advanced familiarity with operating and troubleshooting hardware and software (iOS, macOS, and associated hardware)
• Proven ability to deliver high-quality work on tight timelines.
• Self-motivated, independent, and proactive
• Outstanding collaboration skills
• Excellent written and verbal communication skills
• Proven ability to accurately collect and track testing data, and to assist developers and project leads in gauging project impact.

Education:

• Bachelor’s degree and 5+ years of related experience, or equivalent work experience.

Additional Requirements:

• Experience operating hardware test fixtures is beneficial.
• Experience with testing automation software and scripting development on macOS and iOS platforms is a plus.