Customer Demand Planner

Essential Duties and Responsibilities:

• Demand plan new orders based on current capacity considering lead times, and customer need dates but ultimately driven by earliest available slot.
• Reviews orders delayed in Project Execution (due to customer approval delays/changes etc.) and realigns to suitable dates considering customer need, capacity, and any associated constraints.
• Review order lines during the pre-production phase for existing parts, attend design reviews for newly released parts, and review BOM/ build/test requirements to identify risk.
• Understands customer’s critical need dates and priorities loading the plan in line with that where possible working within business constraints and capacity.
• Handling impact to customer changes or cancellations reviewing stranded materials, labor, etc. to minimize impact to inventory.
• Identifying items for potential swap items in the schedule to support customer-critical deliveries.
• Liaising with the Operations team on optimal batch sizes
• Monitors project schedules and key milestones
• Under guidance from the Project Managers, conveys delivery scenarios and options directly to the customer on what the business can/cannot achieve to lay out the best plan for all stakeholders.
• Based on feedback from Planning & Operations, conveys Operational limitations based on volume, constraints, complexity, etc. to the Projects Team to discuss with customer to find the optimal solution
• Report accurate information within the ERP system in a timely fashion.
• Work with the Demand Coordinator to understand Orders forecast/strategic projects and Project Management & Operational team to develop optimal approach through production.
• Ensure clean handover to Operations for the upcoming Planning window.
• Attend meetings and present approaches, risks, concerns, and opportunities to meet needs.
• Maintain excellent communication and working relationships with all departments within the company.
• Comply with and assist in the enforcement of all company safety policies.
• Other duties as assigned by the Supervisor and the Project Manager

Education and Experience:

• High School Diploma or GED
• Bachelor’s Degree in a related field or equivalent experience
• CPIM Certification preferred.
• Min. 3 years of experience in supply chain/planning environment or Project Management utilizing MRP.

Job Knowledge, Skills, and Abilities:

• Ability to work with changing demands in a fast-paced environment.
• Advanced understanding of Engineer to Order manufacturing processes
• Strong problem-solving skills using data-based analytics.
• Excellent communication skills with both internal and external customers at the executive level
• Proficiency in MS Office products with advanced knowledge of Excel
• Ability to work with little to no supervision for extended hours.
• Professional appearance and behavior
• Exceptional customer service and support skills.
• Highly organized.
• Ability to deal effectively and tactfully with a wide variety of individuals.
• Ability to work independently in a dynamic environment; able to change direction, remain flexible, and respond.
• Problem solving.
• Excellent verbal & written communication skills.
• A “can-do” attitude.