Clinical Specialist

The Clinical Specialist will provide technical and clinical support to Sales Representatives within a defined geographical boundary. The Clinical Specialist will be the technical support person for sales. The CS shall be on call 24 hours per day up to five days per week; weekend call rotation schedule is to be determined by Area Sales Director. The CS shall professionally represent the company and provide education, follow-up services, implant services, in service training, and other related services as necessary to sales force, physicians and other cardiac pacing-related professionals.

Responsibilities:

• Travel within a designated territory. Cross-over coverage during emergencies may be necessary.
• Provide pacemaker & ICD follow-up to patients and physician customers on demand.
• Provide in service training to physician, nursing and technical hospital staff on demand.
• Train sales representatives in cardiac pacing and competitor products
• Provide technical and administrative support when required for clinical studies and scientific studies.
• Poses strong administrative skills to insure all necessary paper work associated with implant or follow-up or associated with data collection for clinical/scientific studies is correct.
• Maintain a competent and current level of knowledge in cardiac pacing, defibrillators and electrophysiology in general.
• Maintain a comprehensive product and technical knowledge of all company products.
• The CS should be tachycardia implant certified and be competent in all aspects of ICD implant and follow-up. CS candidates that are not certified must demonstrate technical proficiency and implant certification within six months of hire date.
• Maintain North American Society of Pacing & Electrophysiology (IBHRE) certification. CS that are not certified must become certified within two years of hire date.
• Maintain a comprehensive product and technical knowledge of competitive products including features, functions and benefits.
• Assist the sales representative when working within a specific sales territory by reporting competitive activities observed, customer product use patterns or anything else that may assist the sales representative or AVP in the administration of their duties.
• Evaluate sales and service representatives after each visit by completing a clinical weekly report form..
• Report to Area Sales Director or Vice President of Sales on a daily basis with an update of activities.
• The CS may be required to travel and provide implant support anywhere within the Area Sales Director’s defined sales territory.
• Out of town travel is expected to be no more than 30%.

Requirements:

• Bachelor’s degree (or equivalent) in Nursing, Physiology, Biology or Bio-Engineering. Graduate degree preferred.
• Minimum of three years’ experience working in cardiac cath lab, ep lab or pacing business with specific emphasis on pacemaker and ICD support.
• Pacemaker implantation and/or follow up experience.
• Professional appearance and demeanor.
• Excellent communication skills and the ability to work with all levels of the Company