Job Summary:

Overseeing field clinical engineers and remote support personnel.
Developing and implementing a time/resource management system to optimize deployment and support.
Building the infrastructure to facilitate hospital engagement, including making formal proposals for hospitals to receive and utilize the system during the clinical study period.
Managing administrative and IT approvals for system installation.
Personally leading installations and case support while ensuring trained personnel are deployed effectively.
Generating operational and performance reports to drive decision-making.
Scaling service operations from single-digit installations to 50+ sites within two years.

Key Responsibilities:

1. Operational & Team Management

Recruit, train, and manage field clinical engineers and remote support staff.
Establish and optimize resource allocation for hospital sites.
Develop protocols and workflows for installation, case support, and troubleshooting.
Oversee case coverage logistics, ensuring trained personnel are available when needed.

2. Hospital & IT Engagement

Develop proposals and site activation strategies for hospitals to receive the system and participate in clinical studies.
Navigate hospital administration, IT, and security approvals for system installation.
Lead onsite installations, ensuring system readiness and compliance.
Serve as the primary point of contact for hospital partners during initial setup.

3. System Deployment & Support

Perform system installations at hospital sites.
Provide hands-on clinical case support, troubleshooting, and workflow optimization.
Establish and manage a remote support infrastructure for real-time assistance.
Activate trained personnel to perform case support, ensuring coverage across all active sites.

4. Reporting & Process Improvement

Generate performance reports on system utilization, troubleshooting logs, and personnel effectiveness.
Identify opportunities for process improvements and operational efficiencies.
Collaborate with R&D, regulatory, and commercial teams to align deployment with broader company goals.

Qualifications & Experience:

Required:

5+ years of experience in clinical service management, field clinical engineering, or related roles in the medical device industry.
Experience managing hospital deployments and securing IT & administrative approvals.
Strong background in technical system installation and clinical case support.
Experience developing operational workflows and managing remote field teams.
Ability to handle multiple hospital sites, balancing personnel deployment and support needs.
Willingness to travel domestically as needed.

Preferred:

Experience with pre-FDA approval clinical study deployments.
Prior experience scaling service operations from early-stage to widespread adoption.
Familiarity with hospital IT requirements, including security and compliance.
Cardiac Rhythm Management (CRM), pacing, electrophysiology, or cardiovascular device experience is a strong plus.

Clinical Services Manager