Clinical Account Specialist

About the Job:

The Clinical Application Specialist is responsible for delivering high-quality onsite and remote training for new system implementations, ensuring that customer sites are fully prepared for clinical onboarding.

This role plays a key part in customer success by supporting education initiatives, guiding clinical protocol integration, and managing expectations throughout the adoption process.

Key Responsibilities

Training & Education:

• Planning and conducting comprehensive training sessions for medical professionals, including radiation oncologists and medical technologists/radiation therapy technologists (MTs/RTTs), on the correct application of our system.
• Delivery of individual and group training sessions at our training center, on-site at customer locations, as well as remotely.
• Customization of training content to meet the specific needs and prior knowledge of the respective participants.
• Conduct onsite and remote applications training for clinical system implementations.

Implementation Support:

• Guidance and support for clinics during the implementation phase of our system.
• Support the implementation of clinical protocols and align with customer workflows.
• Represent the company at trade shows, demonstrations, and assist the sales team as needed.
• Optimization of SGRT workflows to enhance treatment efficiency and accuracy.
• Conducting clinical acceptance tests.

Consulting and Customer Support:

• Primary contact for workflow-related and application-specific inquiries.
• Proactive customer support to ensure high satisfaction and optimal use of the system.
• Conducting regular follow-up training sessions.

• Coordinate and deliver educational courses as needed
• Provide ongoing clinical phone support for customers’ post-installation.

Collaboration and Communication:

• Share experiences with the clinical implementation leadership
• Cooperation with the German Product Management team to provide practical feedback and suggestions for improvement.
• Participation in internal and external meetings, conferences, and workshops
• Gather and relay feedback and communicate with the clinical implementation leadership

Qualifications:

• Registered Radiation Therapist (RTT) with hands-on clinical experience.
• Practical knowledge of Surface Guided Radiation Therapy (SGRT) is required.
• Proven experience in delivering both online and in-person training programs
• Strong interpersonal and communication skills.
• A self-motivated, adaptable, and team-oriented professional with a positive attitude.
• EXPERIENCE PREFERED: Three years plus. Experience in related industries or business environments preferred
• Languages Skills: English business fluent

Soft Skills

• Good employee relationship skills
• Excellent communications skills
• Good customer interaction
• Strong clinical and technical know-how
• Excellent understanding of radiotherapy clinic’s organizational dynamics
• Target orientated independently driven work ethic
• Intercultural awareness
• Willingness to travel extensively (75%+ travel required).