Associate Clinical Specialist

JOB SUMMARY:

Work under the direction of the Regional Manager, and in cooperation with the Clinical Specialists, to serve the entire cochlear implant center, pursue new business opportunities, assist in product and software training, and other activities identified by the team to reach 100% of the quota.

RESPONSIBILITIES:

• Identify issues that are affecting the sales at the centers; develop and execute plans to overcome objections and take advantage of existing opportunities.
• Assist in planning and performing activities that move sales forward.
• Demonstrate the ability to articulate and position the value of products, services, and support programs.  Demonstrate the ability to position competitive advantages.
• Use sales planning and reporting system as directed.
• Manage time appropriately to ensure that adequate time is spent on proactive sales activities.
• Provide on-site clinical support for patient fitting and device programming at cochlear implant centers. Provide support on other clinical issues involving cochlear implants, such as candidacy criteria, assessment procedures, difficult case management including integrity testing, program building, and clinical studies, and seeking input from appropriate personnel at the home office or other field teams to accomplish these activities.
• Effectively train customers on the features, benefits, and use of Company systems by incorporating key messages and positioning as appropriate.
• Engage surgeons and provide them with product updates.
• Attend surgeries to support surgical products for the surgeon or to support impedance and NRI testing intra-operatively. Proactively attend cases to maintain a presence within the clinic.
• Participate in the AOC program by demonstrating the ability to:
  • Troubleshoot all Company systems
  • Use TeleCare program
  • Document all reports using the corporate issue tracking system within the required reporting guideline.
• Work with the Clinical Specialist under the direction of the Regional Manager to fiscally manage the territory budget.
• Accurately identify center needs and seek teams for assistance in execution as appropriate (BEA, E&T, Principal CS, etc.) to maximize impact in the region.
• Work directly with referring professionals, schools, and educational programs within the region if the activities will positively affect sales.  
• Support the national and regional conventions/conferences that directly impact the regional objectives.

QUALIFICATIONS:

Required:

• Master or Doctoral degree in Audiology
• Prior work in a cochlear implant setting
• Strong organization and prioritization skills
• Excellent written and verbal communication skills
• Ability to identify decision-makers and influence decisions
• Knowledge of clinical, surgical techniques and procedures, and medical terminology.
• English fluency
• Strong computer skills in MS Office
• Exhibits a high degree of flexibility in adapting to a rapidly changing environment

Preferred:

• Experience with doing CI evaluations, post-op programming, and patient management.
• Experience being in the operating room
• Spanish and/or French fluency
• Salesforce.com
• Sales experience with cochlear implants