Responsibilities:

Lead and develop a high-performing customs team focused on exceptional customer service and operational excellence
Recruit, train, and assign team members to ensure optimal productivity and compliance
Monitor team performance, balance workloads, and drive continuous process improvements
Resolve issues impacting cargo release, delivery timelines, or customer satisfaction
Collaborate with leadership and product teams to streamline processes and enhance efficiency
Manage team financial performance and contribute to staffing and forecasting decisions
Oversee customs operations, ensuring timely and accurate entry filings and regulatory compliance
Act as an escalation point for customer issues and maintain strong client relationships
Drive adherence to customer SOPs and corporate compliance policies
Identify and track performance metrics to support team development and operational success

Required Qualifications:

Preferred Qualifications:

Bachelor’s degree from an accredited college or university
CCS Certified
Direct or indirect supervisory, management or leadership experience
Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
Strong written and verbal communication skills
Strategic and creative thinking skills
Strong problem-solving skills
Values a diverse and inclusive work environment

Customs Supervisor